Is there anything I can do to help?Dexis has a unique tool called ClearVu that a majority of practices that use Dexis leave turned on at all times. The issue is that, from within Dentrix, I can see the 'images' tab in the charts (which means that the Integrator has indeed been installed), but as soon as I go to a chart that has images, I get the following error: 'Could Not Connect to Dexis Image Database'Methods: Sensors tested included: XDR (Cyber Medical Imaging, Los Angeles, CA, USA), RVG 6100 (Carestream Dental LLC, Atlanta, GA, USA), Platinum (DEXIS.Thanks for coming back. Images values: 0-0' Is there anyone out there having the same issues? Know of a fix or work around? We usually unplug it from the USB port a couple of times until it finally just works.I can open Dexis and see the DB of images and open them all directly no problem. 'Data acquisition hardware problem.

Images values: 0-0!Alright please give me a moment while I look into this for you?From what I'm able to find it could be a problem with the driver.also could be other problems. The selected patient information is sent to the Integrator software and.Data acquisition hardware problem. With the DentiMax Native Capture Module, all the images are optimized using ClearVu so they look like Dexis images, except they are higher resolution, so you can see more detail.Common Issues with Dexis Imaging Software: Difficulty connecting to pano machine.

Me: If they are, the users may not be relaying the message. Josh: Are you getting the error on all of your computers? Me: I don't believe so. Josh: How many computers are you using with these sensors? Me: Each site has roughly 7 computers and we have about 3-4 sensors per site.

All in all, I still have no answers as of yet.We are using both dexis and gendex as well. Our tech guys are saying it could be a server load error but then it doesnt make sense to me how it could be happening all of a sudden if we have been using the same things in our server for months.

Dexis Image Troubleshooting